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What is your return policy?
Yes. We offer a 14-day return window from the date your order is delivered. If your item arrives damaged or there is any issue, please contact us within 24 hours and include clear photos of the product and packaging so we can review it quickly.
If anything happens with your order, our support team is available 7 days a week and will be happy to assist you.
How does the order process work?
Once you place your order, we begin crafting your hat individually. We do not mass produce every piece is made by hand, so each customer receives something unique.
Production typically takes 3–5 days to complete. Once finished, your order is carefully packaged and shipped out to you.
The Process
QUESTIONS?
WE’VE GOT ANSWERS.
What materials are used?
Each hat is crafted using high-quality fabric and carefully stitched for durability. Every design is hand-finished, making each piece slightly unique.
Is there a satisfaction guarantee?
Yes. We offer a 14-day return window from delivery. If your item arrives damaged or there’s any issue, please contact us within 24 hours with photos so we can resolve it quickly. Our support team is available 7 days a week
How does the order process work?
Once you place your order, we begin crafting your hat individually. We do not mass produce — each piece is made by hand. Production typically takes 3–5 days before your order is carefully packaged and shipped.
Is this a limited design?
Yes. We produce in small batches and limit availability to maintain quality and uniqueness. Once a batch sells out, the next release becomes available for pre-order.
What Our Customers Are Saying
14-Day Protection Guarantee
Every ViceCity hat is backed by our 14-day protection guarantee. If anything isn’t right or your item arrives damaged, contact us within 24 hours with photos and we’ll take care of it.